Frequently Asked Questions

Most online training programs take an information dump approach. They focus on disseminating as many rules, regulations and best practices as possible almost to the point of being overwhelming.

On the other hand, ManageElite is unique in three main ways:

• Bridges the gap between training and on-the-job performance with interactive, real-world scenarios that force managers to think and make decisions that replicate what happens on-the-job. They develop knowledge they can apply, not just the ability to pass simple multiple choice and true/false tests.
• Focuses on training topics in short bursts that address the toughest management challenges. Soft skills training so managers improve their ability to hire well, motivate, lead, and handle difficult situations. HR compliance and employment law training in plain English, so managers stay out of legal trouble.
• Engages managers and holds their attention with gregarious speakers who present in a conversational tone. No more boring, monotone speakers that put people to sleep.

Add to that no per user fees, fresh monthly content and on-demand availability so employees can complete training at anytime, anywhere with convenient ongoing access to brush on key topics later. It's like having an engaging management and HR trainer on retainer, without the big cost.

ManageElite training content is developed through a process of editorial research that pulls from a myriad collection of authoritative sources, anecdotes and the business expertise of real practitioners (gained from talking to them on the phone, at conferences, etc.).

It is then converted into scripts that are produced into Flash presentations, scenarios and quizzes, as well as job aids and helpful guides.

All this is done by our experienced, in-house editorial staff that have covered and reported on a given area for upwards of 15 years.

Here are some research-based facts about the benefits of online learning:

• Increased retention of information and its application to the job averages an increase of 25 percent over traditional methods.
• Studies of major companies comparing technology-based training to classroom instruction show that learning gains were up to 56 percent greater, "consistency of learning" (variance in learning across learners) was 50 to 60 percent better, and "content retention" was 25 to 50 percent higher.
• With e-learning, results comparable to those of instructor-led training have been achieved in 40 to 60 percent less time.

Within 30 days of the purchase of your ManageElite subscription, you may cancel for a full refund. And doing so is easy ... When you log in to your ManageElite account go to your "Account" page and click the "cancel my account" button or send an email to customercare@manageelite.com. There are no refunds, prorated or otherwise after the initial 30 days.

Yes. The Premium plan allows you to track users as they complete individual presentations, entire training modules and see the date of their last activity. You get reporting on which quizzes have been passed, what the scores are and even which questions they got right or wrong with quiz detail reports. The No Frills plan does not include user tracking features.

Yes. We will accept check payment only for annual Premium plans with more than 100 users. To pay by check please contact us by calling (800) 220-5000 or sending an email to customercare@ManageEliteTraining.com.

Yes. You can change from a monthly account to an annual account at any time.

You can also upgrade a No Frills plan to a Premium plan. In addition, if you need to track more users than your current Premium plan allows you can move up to the next tier, from example upgrade from 25 users to the 100 user level.

To start, you need a computer with Internet connection.

To view the interactive presentations and quizzes, you will need:

Flash Player 6.0.79 or later (http://www.adobe.com/go/getflash) (Flash Player 7 or later recommended), and one of the following browsers:

• Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
• Macintosh: Safari 3 and later, Firefox 1.x and later, Google Chrome
• Linux: Firefox 1.x and later

To view the downloadable PDFs, you'll need a PDF reader such as Adobe Acrobat or Foxit Reader.

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